Frequently Asked Questions and Wholesale
What is a Monty + Olive bib and dummy made of?
Our bibs and dummies are made from soft, flexible, light weight, medical-grade silicone, while being free from the nasties (no BPA, PVC, plastic, phthalates, formaldehyde, and lead) Plus, you will be playing your part in making for a better tomorrow as they are easily recyclable at the end of use.
Care Instructions - BIBS AND DUMMIES
Our bibs and dummies are designed with the purpose of making your life easier. Let’s be ladies who lunch- or at least try to. And sleep, or again - at least try to.
So, let your bib and dummy do the hard work. Easily put your bib on your little one. They eat and get as messy as they like. Then simply wipe the bib with a baby wipe and chuck it back in your bag. Alternatively, wipe them with a damp cloth, or wash them in warm soapy water. Our dummies are designed for wear and tear, wash them in warm water and use time and time again. If your child has bitten the products we suggest replacing them immediately- as they are no longer safe. Never leave your child unattended with any of our products.
Care Instructions - BOTTLES
When washing, the glass is dishwasher-safe and thermal shock resistant however, the rubber should not be exposed to heat. They cannot be sterilised with heat based steriliser. Our recommendation is for the teats to be placed in Milton solution or similar for minimum time and air dried. Any exposure to heat will cause damage to rubber compound.
Can you share a photo of my Monty + Olive babe?
The answer is always yes! In case you haven’t noticed we love our village and are so glad that you are here. Please tag us on Instagram @montyandolive, send us a message via Facebook or email us at firstname.lastname@example.org
We’re confident you’ll love our products once you get them in your hands. And we want you to have that confidence in our products too, even before you try them. That’s why we offer 30 day hassle free returns.
Follow these simple steps:
- Let us know - just email us at email@example.com quoting your order number, reason for the return, and whether you’d like a refund or store credit.
- Post the item back within 30 days of purchase, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
- We’ll check that’s all in order, and we’ll process the refund asap (excluding original shipping costs) via your original payment method.
Please note we can’t offer refunds or exchanges on sale items.
What happens if I receive a faulty item?
While we very rarely miss a sneaky fault slipping through our strict quality control. If we did, first we are sorry, I’m sure you can imagine that unfortunately these things happen. But contact us straight away (quoting your order number) and we’ll happily fix it up for you! Just apply within 30 days of your order and we’ll send you a replacement or store credit.
Shipping terms and conditions
Once your order has been sent, we cannot accept any responsibility for loss, damage or delayed deliveries.
Updating my order
We are delighted you found something else you want to add!
Email us asap at firstname.lastname@example.org, and if it's the same day we may be able to update your order.
Otherwise - just place another order and we'll have it to you as soon as we can.
WholesaleWe are currently taking some wholesale orders. If you are interested in stocking any of our products please get in touch via emails and we will get back to you with more information asap.